Every call arrives with the trip already in context.
When a customer calls, dispatch sees who they are and the reservations connected to them. The call is transcribed live, sentiment is tracked, and service quality is scored without leaving the dispatch desk.
INSTAROUTEDispatch Phone
#56829 · UA 1227 · ORD T1 → The Langham · Miguel Santos · CHI0308
Lakeview Livery dispatch, this is Nadia.
Hi, this is Anna Rosenthal. We just landed, UA 1227, two of us heading to The Langham.
"Miguel is 6 min out in a black Sprinter (CHI0308). Meet at Terminal 1 door 3."
02:31Update the trip meet point from door 5 to door 3.
02:31Copilot assists the dispatcher. It never speaks to the caller.
Keep your number. Choose how it gets here.
Forward the existing number for faster setup or port it fully to InstaRoute. Either path brings calls into dispatch with caller and trip context.
Know how the call is going while it is still happening
Managers can read the live transcript without interrupting. Sentiment shows when the conversation turns negative. Quality scoring measures how the dispatcher handled it. Everything remains connected to the caller and trip.
A call log you can actually use
Open any call to review the recording, transcript, sentiment, and quality score. Managers can re-listen, download the record, and coach from the exact conversation.
Call LogTODAY · 45 CALLSBuilt for a dispatch desk, not priced per agent
Phone is $15 per line each month plus 5 cents per minute, with unlimited desk users. Transcription, sentiment, and quality scoring are included.
Questions about the phone.
Can I keep my existing number?
Yes. Forward the existing number for faster setup, or port it fully to InstaRoute. Either path brings calls into dispatch with caller and trip context.
What is the difference between forwarding and porting?
Forwarding keeps the number with its current provider and routes calls in, which is faster to set up. Porting moves the number fully to InstaRoute. The current provider may continue charging for forwarded calls.
Does AI answer or speak to customers?
No. AI does not answer or speak to customers. It transcribes the call live, tracks sentiment, and scores quality while a dispatcher handles the conversation.
What do transcription, sentiment, and quality scoring show?
The live transcript shows what is being said as the call happens. Sentiment shows when the conversation turns negative. Quality scoring measures how the dispatcher handled the call, and all three stay connected to the caller and trip.
Can managers review calls and recordings?
Yes. Any call can be opened to review the recording, transcript, sentiment, and quality score. Managers can re-listen, download the record, and coach from the exact conversation.
What does Phone cost?
Phone is $15 per line each month plus 5 cents per minute, with unlimited desk users. Transcription, sentiment, and quality scoring are included.
Put every customer call in context.
See an inbound call match to the customer and trip, then follow the live transcript, sentiment, and quality score through the call log.