Who we are

Our website address is: https://www.instaroute.com.

InstaRoute is a B2B SaaS platform for transportation providers. We serve verified business contacts only.

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help spam detection.

Media

If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS).

Driver App Users: The Driver App uses camera or photo access when you choose to attach images to vehicle inspections (DVIR) or dispatch messages.

Uploaded photos are stored to provide the requested inspection or messaging feature and are available to authorized users in your transportation company. Service providers may process them to operate these features, as described below.

Cookies

If you leave a comment, you may opt-in to saving your name, email address, and website in cookies (lasts one year).

Temporary cookies are set on the login page to confirm browser support and are discarded when you close your browser.

Embedded Content

Articles may contain embedded content (videos, images, articles) from other sites, which may collect data and use cookies.

Text Messaging (SMS) Policy

We contact verified transportation businesses via SMS for legitimate service communication only, following initial email contact or business inquiry.

Reply STOP to opt out anytime. InstaRoute does not sell or share mobile data for marketing.

“No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.”

Data Sharing

If requesting a password reset, your IP is included in the reset email.

We do not sell or share user data for marketing.

Google User Data

InstaRoute lets a transportation company connect its business mailbox so trip requests, manifests, and customer replies can be worked inside the InstaRoute unified inbox. Connecting a Google account grants InstaRoute access through Google’s consent screen, and you can revoke that access at any time from your Google Account permissions page.

What we access. With your permission, we access the messages, threads, and labels in the connected mailbox, together with the basic Google profile information (name and email address) of the account that authorized it. We access only the mailbox you connect.

How we use it. We use this access solely to provide InstaRoute features: displaying mail in the unified inbox, marking messages read or unread, organizing and filing threads, drafting and sending replies on your behalf, and extracting trip details such as pickup times, addresses, flight numbers, and passenger names from incoming reservations and manifests so they can become trips.

Automated processing. Extracting trip details relies on automated processing, including artificial intelligence services acting as our data processors. This processing exists only to deliver the features described above. We do not use Google user data to develop, improve, or train generalized artificial intelligence or machine learning models.

Service providers. We use Nylas, Inc. as our email infrastructure provider. Nylas acts as our data processor and connects to Google on our behalf under contract. We do not sell Google user data, and we do not transfer it to others except to provide the features you requested, to comply with applicable law, or as part of a merger or acquisition after giving notice.

Data protection. InstaRoute uses HTTPS/TLS to protect data in transit. Google mailbox data stored by InstaRoute is held in Google Cloud Firestore, which encrypts stored data at rest. Google OAuth access and refresh tokens are managed by our email infrastructure provider, Nylas; InstaRoute does not store those Google tokens. InstaRoute stores only the associated grant identifier, while its Nylas credentials are kept in Google Secret Manager and made available only to server-side services. Access to inbox data is limited to authenticated dispatchers, managers, and administrators belonging to the same customer organization. Direct client access to OAuth configuration and direct client writes to inbox data are blocked. OAuth connection requests use signed, expiring, single-use state to prevent tampering and replay.

Human access. InstaRoute personnel do not read your Google user data except with your explicit consent, such as when you request support, to comply with applicable law, or where necessary for security purposes such as investigating abuse.

Retention and deletion. Message content synchronized into InstaRoute is retained while the mailbox stays connected and the account remains active. Disconnecting the mailbox ends all further access. To request deletion of data already synchronized, contact support@instaroute.com.

Limited Use. InstaRoute’s use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Data Retention

Comments and metadata are retained indefinitely.

Business contact registration/submissions are retained for ongoing communication unless requested otherwise.

Your Rights

You may request an export or deletion of your personal information by contacting: support@instaroute.com

Data Transfers

Visitor comments may be checked automatically for spam.

Service providers may process information on our behalf to operate hosting, authentication, messaging, maps, routing, analytics, and diagnostics. Driver App data practices are described below.

InstaRoute Driver App Privacy

Last updated: October 7, 2026.

Account and operational information. InstaRoute Driver is used by drivers working with transportation companies. We process account identifiers, names, email addresses, phone numbers, and profile information such as an address and emergency contact when provided, driver license documents and medical certification documents you upload, together with trip assignments, vehicle selections, shift records, inspection reports, and other information you submit. This information supports sign-in, dispatch, safety inspections, timekeeping, and communication with your company.

Location, including in the background. With location permission, the app collects precise GPS location for navigation, vehicle and trip tracking, arrival and departure geofences, and dispatch updates. When location tracking is active, collection can continue while the app is in the background or the screen is locked. Location and trip progress are associated with your driver account and made available to authorized users in your transportation company. You can control location permissions in your device settings; limiting access may prevent tracking and trip progression from working.

Messages, photos, and voice recordings. We store text messages, photos, voice messages, and other content you choose to send or upload for dispatch communication and vehicle inspections. Camera or photo access supports image attachments. Microphone access supports voice recordings that you choose to create and send. Authorized recipients in your company can access this content.

Device information, usage, and diagnostics. We collect user and device identifiers to support authentication, device sessions, and notifications. Firebase services process app usage and crash diagnostics, including technical information about the app and device, errors, and diagnostic logs. Crash reports can include your account identifier and trip or navigation context. We use this information to understand app use, investigate failures, and improve reliability.

Sharing and advertising. Your transportation company and its authorized users receive information needed to manage its operations. We use service providers, including Google Firebase and Google Cloud, to host and process app data, and map and routing providers to deliver navigation features. We do not sell Driver App personal information or share it with data brokers, and we do not use it for cross-app targeted advertising.

Retention, access, and deletion. Operational records are retained to provide services to your transportation company and meet applicable recordkeeping requirements. To request access, correction, or deletion of your information, contact your company or support@instaroute.com. Some records may need to be retained to meet legal requirements. You can revoke camera, microphone, photo, notification, and location permissions in your device settings; features that depend on those permissions may become unavailable.

Privacy Policy